Everything you need to know about Escape Capers YYC.

So is an escape room a real life game or a computer game?
Is the door really locked? What if I have to use the washroom or just want to get out?
I’m not very physically fit. Can I still play?
I’ve never been to an escape room before. Which one should I try first?
I’ve been to lots of escape rooms before. Which one should I try first?
This sounds like a great gift! Do you do gift cards?
How much does it cost? What forms of payment do you accept?
How do I book? Can I just show up and play?
My game starts at X, what time should I show up?
Is it meant to be challenging? Do most teams escape?
Is it scary? Are monsters going to jump out at me?
Is there a minimum age to play? Can I bring my kids?
Is there a minimum number of people in the rooms? Can I play by myself?
What should I wear/bring? Am I allowed to bring anything into the room with me?
If I can’t make it, can I get a refund?
So is an escape room a real life game or a computer game?

Oh no, it’s real. Of course, it’s a game, so there’s not really a bomb, and no one’s really been poisoned, but a real escape room is a real life experience. Think of it like being locked on a movie set.

Having said that, escape rooms were based on computer games, so there is some similarity.

Is the door really locked? What if I have to use the washroom or just want to get out?

It depends on the story if the door really is locked, or if you are trapped for a different reason, but no one will be kept in the room against their will. If the door is locked there will be a key hanging next to it in case of emergencies.

Our rooms also include windows, which seems to help those who are just a touch claustrophobic. In two years of operation we did not have any persons ask to leave the room because of this condition. However, if you are actively seeking treatment for claustrophobia, this may not be an event you will enjoy.

I’m not very physically fit. Can I still play?

A real escape room is a challenge for your brain, not your body. As long as you don’t mind climbing a flight of stairs and being on your feet for an hour, you should be fine.

I’ve never been to an escape room before. Which one should I try first?

Any of them! Seriously though, it depends more on your group size than it does your experience level. So have a read through the stories and pick the one that you enjoy the most.

If you’re asking because you are bringing children, our newest room (Mythical Creatures) would probably be the best fit for them. Though not geared towards children, it has lots of elements they will find delightful.

I’ve been to lots of escape rooms before. Which one should I try first?

Our rooms are quite different than your typical escape room experience, and veteran groups are often surprised to find they are more challenging than expected. For gameplay Dick Dickerson: Private Eye is our nearest typical escape room experience, Maxim’s Dinner Party is our most unique, and Mythical Creatures is our most surprising.

We will say that escape room addicts (10+ rooms) often tell us that The Chamber of the Mysterati is one of the best they’ve ever done. You can call us to see if it’s still available. Choose wisely!

This sounds like a great gift! Do you do gift cards?

Escape Capers is not selling gift cards at this time. Please check in again once we reopen in the fall.

How much does it cost? What forms of payment do you accept?

Cost varies between $28 and $32 per person. Details can be seen on our Rooms page.

We accept Visa, MasterCard, and American Express. For teammate who are tagging along last minute, we also take cash at the door. We do not accept debit.

Check out our Corporate / Team-Building page for information regarding private events.

How do I book? Can I just show up and play?

Bookings can be made online or over the phone. If you are looking to drop in last minute we always appreciate a phone call to let us know. Bookings will become unavailable 30 minutes before their posted start times, and we may close shop once there are no more bookings available.

My game starts at X, what time should I show up?

Please arrive 10 minutes before your start time so you can hear the rules, the backstory, and sign the waiver. Players who arrive more than 5 minutes after their game start time may be denied entry or have their game session shortened.

Is it meant to be challenging? Do most teams escape?

The game is designed to be a challenge and most teams will not escape in the allotted time period, so you should feel proud if you do get out. A bigger group certainly helps. Our recommended minimum is at least 4 and 6-8 is optimal.

Is it scary? Are monsters going to jump out at me?

Currently Escape Capers is not featuring any scares, startles, or otherwise horrific elements. If this changes in the future, we will warn participants on the room description page.

Is there a minimum age to play? Can I bring my kids?

Players are expected to be aged 14 and up. Those aged 9-13 may attend if they are joined by a responsible adult (max two children per adult).

Is there a minimum number of people in the rooms? Can I play by myself?

Starting with Season 2 we have implemented room minimums of 3 or 4 players depending on the room. The reason we’ve done so is because the games are specifically designed for larger groups, we found that groups of 2 were our least satisfied customers. Now that all rooms are private bookings, there isn’t the chance for another couple to join you, so you will need to find the minimum if you want to attend.

What should I wear/bring? Am I allowed to bring anything into the room with me?

Bring your guts and gusto! But all personal devices will have to be stored while the game is in session. In particular, no phones, tools, pens or lighters will be allowed into the room. (Yes, you can keep your phone on you if you are on call, but you will not be permitted to use it in the room.)

As to attire, we highly recommend you dress based on the room you’re coming to visit. Coming to a dinner party? Dress like it! Or go 50’s 60’s while visiting the private eye’s office. It’s a small thing, but it really does add to the experience.

If I can’t make it, can I get a refund?

We’ve updated our cancelation / refund policy effective September 2017. If the cancelation request is received:

  • at least a week in advance a full refund will be provided.
  • between a week and 48 hours in advance no refund will be provided but we will reschedule your group or issue a store credit
  • less than 48 hours in advance no refund, rescheduling or credit will be issued.

This policy is out of respect to our actors and other staff and applies to all regular public bookings. The policy for private / corporate bookings will be mentioned when the booking is made.

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